We take the hard out of hardware.

Returns Policy

Colli Timber and Hardware will happily assist customers who wish to return or exchange goods purchased from any of our stores in Perth, Western Australia.

All products for return or exchange must be presented to the front desk upon entry into the store. You will be directed to our dedicated in-store ‘Returns and Exchanges’ Desk where a Colli team member will provide you with assistance.

Return/exchange of non-faulty goods

If you have simply ‘changed your mind’ or made an ‘incorrect decision’, Colli may offer you store credit or exchange if the product is returned to us in as new condition, in its original packaging and with the purchase receipt.Store credit or exchange must be sought within a reasonable period of time.

Please Note: Refunds will NOT be issued in cases of ‘changed your mind’ or ‘incorrect decision.’

Trade account returns/exchanges

If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions

Unfortunately we cannot offer a refund or exchange on the following items:

Return/exchange of faulty goods

Faulty or damaged goods under warranties.

In addition to manufacturers’ guarantees on selected products, Colli and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

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